Privacy policy

Privacy Policy

Last Updated: [23/06/2026]

At Lakhani Jewellers we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, purchase our products, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following information:

Personal Information

Full Name
Email Address
Phone Number
Billing Address
Shipping Address
Payment Information
Order History

Technical Information

IP Address
Browser Type
Device Information
Website Usage Data
Cookies and Analytics Data

2. How We Use Your Information

We use your information to:

Process and deliver orders.
Provide customer support.
Manage returns, exchanges, and refunds.
Communicate order updates.
Improve our products and services.
Prevent fraud and unauthorized transactions.
Send promotional offers and marketing communications (with your consent).
Comply with legal obligations.

3. Payment Security

We do not store your complete debit card, credit card, or banking information on our servers.

All payments are processed through secure and trusted third-party payment gateways using industry-standard encryption and security measures.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

Improve website functionality.
Remember user preferences.
Analyze website traffic and performance.
Provide a better shopping experience.

You can choose to disable cookies through your browser settings; however, some website features may not function properly.

5. Sharing of Information

We do not sell, rent, or trade your personal information to third parties.

Your information may be shared only with:

Shipping and logistics partners.
Payment service providers.
Website hosting and technical service providers.
Legal or regulatory authorities when required by law.

All such third parties are required to maintain the confidentiality and security of your information.

6. Data Protection

We implement appropriate technical and organizational measures to protect your personal information against:

Unauthorized access
Misuse
Loss
Alteration
Disclosure

While we strive to protect your information, no method of online transmission or storage is completely secure.

7. Marketing Communications

If you subscribe to our newsletter or promotional communications, we may send updates regarding:

New collections
Exclusive offers
Promotions
Events

You may unsubscribe from marketing communications at any time by following the unsubscribe link in our emails or contacting us directly.

8. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content, or policies of such external websites. We encourage users to review the privacy policies of any third-party sites they visit.

9. Data Retention

We retain your personal information only for as long as necessary to:

Fulfill orders and services.
Comply with legal obligations.
Resolve disputes.
Enforce our agreements and policies.

10. Your Rights

Depending on applicable laws, you may have the right to:

Access your personal information.
Correct inaccurate information.
Request deletion of your data.
Withdraw consent for marketing communications.
Request information about how your data is processed.

To exercise these rights, please contact us using the details provided below.

11. Children's Privacy

Our website and services are not intended for individuals under the age of 18.

We do not knowingly collect personal information from children.

12. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time.

Any changes will be posted on this page with an updated "Last Updated" date. Continued use of the website after changes are posted constitutes acceptance of the revised Privacy Policy.